FAQ's

1. What is the difference between Leasehold and Freehold Properties?
A Leasehold property is a property that is leased out by Mada’in Properties to a Lessee for a specific period of time. A Freehold property is a property that is sold outright for a specific purchase price to a Purchaser and there is no limit on ownership rights.

2. Why is the rate of maintenance fees not specified in the sales agreement?
The rate of maintenance fees is an amount that varies depending on the yearly costs and expenses involved in the maintenance, operation and upkeep of the common areas in the concerned community. However the Sale Agreement does mention the payment of maintenance fees.

3. Can I add or delete the names from my sale agreement?
From a legal perspective, deleting or adding names are considered transfers, and the customers would have to apply for NOC from Emaar for completing the required addition/deletion of names in the property ownership, and such transactions shall have to be recorded in the Land Department relevant Register. Also appropriate administrative fees shall have to be paid to the Vendor and transfer fees paid to the Land Department.

4. What happens if I lose my sale agreement?
You would need to attend the Contracts Helpdesk and sign and indemnity form. You will also need to provide us with either a police report or an affidavit signed in front of the notary public, citing the reasons for the loss of the contract. The veracity of your request will then be verified and if genuine, a new Sale Agreement will be issued upon payment of a nominal fee of AED 3,000.

5. What is a Mortgage?
A loan in which the borrower puts up the title/property documents to real estate as security (collateral) for a loan. If the borrower doesn’t pay back the debt on time, the lender can foreclose on the real estate and have it sold to pay off the loan.

6. Why do I need to register the mortgage of my property with Mada'in Properties?
Mada’in Properties will register the mortgage over any of its properties at the request of the purchaser of the property in its Property Register to protect the interest of the Bank in the said property. Mada’in will also issue an undertaking letter / Consent to Mortgage and Charge / Sale Addendum to this effect. However, Mada’in undertaking expires in the event of completing the title deed registration or full repayment of the loan, whichever is earlier.

7. What do I need to do in case my property was previously financed and I need to change my lender?
You would need to apply for the Discharge of the existing Mortgage / Charge over the property and register the new Mortgage / Charge. This needs to be done both at the Mada’in office and Dubai Land Department.

8. Do I need to register my mortgage at the Land Department as well?
Yes, it is mandatory to register the mortgage at the Dubai Land Department.

9. What is a Home Orientation?
A Home Orientation is an opportunity to visit your home with one of Property Handover executives.. During the Home Orientation, any matters that require attention will be recorded on a Home Orientation checklist Mada’in Property Quality Assurance Department (PQA) will liaise with the Contractor to ensure all observations as recorded on the checklist (subject to acceptance by PQA and consultants) are rectified.

10. Can I authorize someone to do the orientation in my behalf?
Yes, provide us with an authorization letter with the name and number of your representative, clearly stating that you wish to authorize him to conduct the orientation on your behalf. Please include a copy of your passport for signature verification.

11. Can I change my home orientation date?
Yes, you can change your home orientation date once, as long as it is within the period scheduled for the handover of the project.

12. Can I rent my property once it’s handed over to me?
Yes, you can rent out your properties.

13. Why do I have to pay transfer fees to Mada'in Properties upon transferring my property?
Mada’in charges an admin fee for issuance of NOC for Transfer. This transfer is registered in Mada’in Property Register and subsequently to be completed at the Land Department. The fee is part of the administrative charges involved in completing the transaction.

14. How many people need to attend the transfer of my property?
The transfer needs to be attended by both the Transferor/s, Transferee/s.

15. When and where can I collect my NOC for Transfer from?
You will receive an automated notification once your NOC is ready. The NOC can be collected from Mada’in customer care office.

16. Can the NOC for transfer be collected by anyone?
The NOC can be collected only by the property owner/ legal power of attorney holder.