Privacy Policy

This Privacy Policy governs the way Madain PJSC and its affiliates, subsidiaries, group companies, partners, and agents (“We”, “Us”, “Our” or “Madain”) collect, use, maintain and disclose information collected solely from:

Users of Our website: https://www.madain.com/ (“Websites”);
Email, text, and other electronic messages between you and Us;
Mobile and desktop applications that you may download from Our Websites;
Your interactions with Our advertising and applications on third-party websites and services, if those applications or advertisements include links to this privacy policy; and information and data collected by our call centers.

PERSONAL INFORMATION:
We may collect any information that can be used to identify you, such as your name, postal address, e-mail address, passport number, Emirates ID number, property ID and/or telephone number, and details of the contract entered with you (“Personal Information”). We may collect Personal Information in a variety of ways, including, but not limited to, when you visit Our Websites, use Live Chat, subscribe to Our newsletter, complete a form, and in connection with other activities, services, features or resources we make available on Our Websites, and automatically as you navigate through the Websites. You can always refuse to supply Personal Information, except that it may prevent you from engaging in certain related activities on Our Websites. You can visit Our Websites anonymously. You can change your Personal Information by sending us an email to sales@madain.ae.

NON-PERSONAL IDENTIFICATION INFORMATION:
We may collect your non-personal identification information whenever you interact with Our Websites. Non-personal identification information means information that is about you but does not identify you individually, and/or relates to information about your internet connection, the equipment you use to access the Websites and usage details, and other similar information.

WEB BROWSER COOKIES:
Our Websites may use “cookies” to enhance your user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Websites may not function properly. This is a standard operating procedure that is used across the internet.

HOW TO MANAGE AND REMOVE COOKIES?
If you are using Our Websites via a browser you can restrict, block or remove cookies through your web browser settings. The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. You can also visit http://www.aboutcookies.org for more information on how to manage and remove cookies across a number of different internet browsers.

HOW WE USE COLLECTED INFORMATION:
Madain may collect and use your Personal Information for the following purposes:

To improve customer service: Information provided by you helps us respond to customer service requests and support needs, more efficiently;
To personalize user experience: We may use your information in the aggregate to understand how users as a group use the services and resources provided on Our Websites;
To improve Our Websites: We may use feedback provided by you to improve Our products and services;
To run a promotion, contest, survey, or other feature on the website;
To send you the information you agreed to receive about topics of interest to you;
To send periodic emails;
To fulfill the purpose for which you provide it;
For marketing purposes by third-party vendor appointed by us;
For any other purpose disclosed by Us, when you provide it.
By accepting this Privacy Policy, you give your permission for your personal information to be recorded, stored, processed, transferred, and shared by us, and agree that we may process your personal information. You acknowledge that your information may be shared by us with a third party appointed by us for marketing purposes. You also understand that you have the right to withdraw your consent at any time after notifying us in writing to not use your information in the manner described above by contacting us at sales@madain.ae.
We may use your e-mail address to respond to any inquiries, questions, and/or other requests you may have. If you opt to be a part of Our mailing list, then you will receive e-mails about Sobha news, updates, related project, product or service information, etc. If at any time you would like to unsubscribe from receiving future emails from Us, you may do so by contacting Us via any of Our Websites.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION:
You can review and change your Personal Information by logging into the Websites. You may also request to update any Personal Information We hold about you by contacting us at sales@madain.ae.

HOW WE PROTECT YOUR PERSONAL INFORMATION :
We adopt appropriate data collection, storage, and processing practices and security measures to protect against accidental loss, unauthorized access, alteration, disclosure, or destruction of your Personal Information and data stored on Our Websites. Any payment transactions will be encrypted using current technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to Our Websites. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Websites.

SHARING PERSONAL INFORMATION :
We do not sell, trade, or rent your Personal Information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding users with Our subsidiaries, group companies, Our business partners, trusted affiliates, and advertisers (eg: Facebook) for the purposes outlined above.

We may share Personal Information with other organisations in the following circumstances:

To provide measurement services and target ads
If any applicable law or a public authority says We must share Personal Information;
If We need to share Personal Information to establish, exercise or defend Our legal rights (this includes providing Personal Information to others for the purposes of preventing fraud and reducing credit risk);
To an organisation We sell or transfer (or enter into negotiations to sell or transfer) any of Our businesses or any of Our rights or obligations under any agreement that We may have with you. If the transfer or sale goes ahead, the organisation receiving your Personal Information can use your Personal Information in the same way as Us; or
To any vendor or the third-party service provider appointed by us to provide enhanced services;
For storage of sale contract and for the usage of third-party software used for electronic signature of the relevant documentation;
To any other successors in title to Our business.

CHANGES TO THIS PRIVACY POLICY:
Madain shall update this privacy policy at its sole discretion from time to time. You are advised to check this page for any changes in the privacy policy and to stay informed about how your Personal Information is protected by us, and you acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of any modifications.
Your acceptance of these terms: By using the Websites, you signify your acceptance of this privacy policy as may be modified from time to time. Your continued use of the Websites after we make changes is deemed to be acceptance of those changes, as they are binding on you. You are advised not to access the Websites if you do not agree with Our privacy policy and practices.

PRIVACY POLICY UK & EU
GLOSSARY
Legitimate Interest is our lawful interest in conducting and managing our business to enable us to give you the best service/product.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Third Parties means
Companies within the Madain other than the ones to whom you are providing your personal data.
Organisations we need to share your personal information with to provide you with the product or service you have chosen.
Revenue & Customs, regulators, and other authorities.
Fraud prevention and law enforcement agencies.
Companies that we introduce to you.
Agents and advisers who we use to help run your relationship with us, collect what you owe, and explore new ways of doing business.
Companies we have a joint venture or agreement to co-operate with.
Organisations that introduce you to us.
Companies you ask us to share your data with.
We may also share your personal information if the composition of Madain changes in the future:

We may choose to sell, transfer, or merge parts of our business, or our assets. Or we seek to acquire other businesses or merge with them.
During any such process, we may share your data with other parties. We will only do this if they agree to keep your data safe and private.

If the change to our Group happens, then other parties may use your data in the same way as set out in this notice.

IMPORTANT INFORMATION
Purpose of this privacy notice
This privacy notice aims to give you information on how Madain collects and processes your personal data, including any data you may provide through this website. It is important that you read this privacy notice so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Cookies
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.